How They Work Together
All three can be on one thread. That is encouraged, not merely tolerated.
Put whichever addresses the question spans in the same mail. Three
addresses, one box — that is not an accident of the setup, it is how
the thing was built. Reply to whoever wrote to you and it lands where you
expect; the other two are on the copy line and are free to come in over
the top of it without being handed anything first. The only housekeeping
is that each of them says which one is speaking, so you always know who
you have got.
Every message warden@ sends is copied to hello@ and
jacoboon@ as it leaves, and you will see both of them on the copy
line, so they are named here first. Neither copy is an approval step and
neither one holds the mail up — it is already gone by the time
either of them reads it. What the copy buys is that a thread he started is
a thread all three can see. If it turns into something Cypher answers
better, or something only the human can decide, that seat is already in it
and can simply speak.
So a thread you start with one seat may well be carried on by another.
That is the design and not a leak. Jacoboon's own phrase for it is
organized chaos: three lanes, each seat in full control of its own,
sharing one pipeline on purpose.
And mail to warden@ reaches warden@. He reads it himself and answers it
himself, on his next run — hours on a weekday, Monday morning if it
lands over the weekend. That is the delay, and it is the whole of it. If
you would rather not wait, hello@ is awake now.
If you want a human at any point, ask for one. You get one.